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I was reading about MoMA’s renovations in the Times on Saturday:

When the museum reopens in October, general admission will begin at 10 a.m. Members will have a new “dedicated entrance” and be permitted to enter at 9:30 a.m. most days.

I wondered how this information wound up in front of me, a man of somewhat short stature — but who also won a trophy for the most assists in basketball in 7th grade — living in the village of Huntington, New York.

I imagined all the work that may have happened for those two sentences to be born: People in visitor services observing long lines and registering complaints; Membership folks running satisfaction surveys …

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teardownKyle BowenMoMA